Shipping Policy

Thank you for shopping at Oval. This Shipping Policy explains how we process, ship, and deliver orders for the Oval Sleep System and related accessories placed at ovalhome.com. By placing an order, you agree to this policy, which forms part of our Terms of Service.

1. Order Processing

• Orders are processed Monday through Friday, excluding U.S. federal holidays.

• Orders placed before [12:00 p.m. ET] on a business day are normally processed the same day. Orders placed after that time are processed the next business day.

• Standard processing time is [1–2] business days before your order leaves our warehouse. Processing time is separate from transit time.

• Orders containing more than one item may ship in separate boxes and may arrive on different days. You will receive a separate tracking number for each box.

• You will receive an order confirmation email when your order is placed, and a shipping confirmation email with tracking information once your order ships.

• Items marked "Pre-order" or "Backorder" ship according to the estimated ship date shown on the product page at the time of purchase.

2. Shipping Destinations and Rates

We currently ship to the contiguous United States (48 states) and the District of Columbia only.

We do not ship to or sell in the following destinations:

• Alaska (AK) and Hawaii (HI)

• Puerto Rico (PR)

• U.S. Virgin Islands (VI)

• Guam (GU), American Samoa (AS), and the Northern Mariana Islands (MP)

• Other U.S. territories and overseas territories

• APO/FPO/DPO military addresses

• P.O. Boxes and P.O. Box addresses of any kind

• International destinations

• Orders with a shipping address in any of the destinations listed above cannot be completed at checkout and will be cancelled and fully refunded if placed by other means.

• Any applicable shipping charges are displayed at checkout before you complete payment.

• We do not ship to freight forwarders or package consolidation services.

3. Delivery Times

• All transit times are estimates measured in business days from the date of shipment, not from the date your order was placed.

• Estimated delivery dates are not guaranteed dates. Carrier delays, severe weather, and peak-season volume may extend transit times.

• If your shipment is delayed beyond the estimated window, contact us and we will open a trace with the carrier on your behalf.

4. Order Tracking

• Once your order ships, you will receive an email with a tracking number and a link to the carrier's tracking page.

• Tracking information can take up to [24–48] hours to display movement after a label is created.

• If your tracking shows no movement for more than [5] business days, please contact us.

5. Address Accuracy

• Please review your shipping address carefully before submitting your order. An incorrect or incomplete address is the most common cause of a delayed or lost delivery.

• If you need to change your shipping address, contact us at [support@ovalhome.com] as soon as possible. We will update the address if your order has not yet shipped. We cannot guarantee that a change request will be processed in time.

• If a package is returned to us as undeliverable because of an incorrect address, a failed delivery attempt, or refusal at delivery, we will contact you to arrange a reshipment or a refund. A reshipping fee may apply.

6. Risk of Loss

All purchases are made under a shipment contract. This means that risk of loss and title for items purchased pass to you upon our delivery of the goods to the carrier, not upon your receipt of the goods.

7. Lost, Damaged, or Incomplete Shipments

• Please inspect your shipment when it arrives. Report any problem to [support@ovalhome.com] within [7] calendar days of the carrier's delivery scan.

• Damaged in transit: send us your order number and photos of the packaging and product. We will arrange a replacement or a refund. Please keep the original packaging until your claim is resolved.

• Missing items from a multi-box order: wait [3] business days before reporting, as boxes from the same order are often delivered on different days.

• Marked delivered but not found: check around your property, with neighbors, and with your building's mailroom. If you still cannot locate the package, contact us within [7] days and we will open a carrier investigation. If the carrier confirms the package was lost, we will arrange a replacement or a refund.

8. Sales Tax

Sales tax is calculated at checkout based on your shipping address and is collected where required by applicable state and local law.

9. Delays Beyond Our Control

Oval is not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, carrier disruptions, or government authority actions. We will notify you if such an event materially affects your order.

10. Contact Us

If you have any questions about your shipment or this policy, please contact us:

Email: support@ovalhome.com